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Bogota Airport Guide to El Dorado International Bogota Airport (BOG)

Bogota Airport Services

Bogota El Dorado Airport has plenty of services to accommodate their passengers while waiting for their flight.



Find ATMs throughout Bogota Airport terminals.

Parenting Rooms

In Bogota Airport terminal there are several dedicated spaces to parenting.

Public telephones

Throughout Bogota Airport terminals passengers have at their disposal public telephones.

Baggage storage

To safely store your baggage while at Bogota Airport, please note that there’s at passengers’ disposal a Baggage Storage. 

Location: Terminal 1, First floor.  


12 h or fraction: COP 15,000

Service hours: 24/7. 

Medical Facilities

In case you require of medical attention, you can find medical facilities in both International (Airport Hospital) and Domestic Departures Hall (Cruz Roja). Find them in Terminal 1 second level. Opening hours: 24 hours.

Lost property

Have you lost any belonging within the airport facilities?

To retrieve your lost item, there is the Lost Property Office located in the first floor or Terminal 1.

Service hours: Monday to Sunday from 6:00 am to 22:00 pm.

You can also call to 4397070 ext. 5112 or contact: objetosperdidosyolvidados@eldorado.aero

Prayer room

Bogota Airport oratory offers to passenger mass at 11:15 am every day (except Mondays), even though, it is open 24 hours a day.

Find it at Terminal 1 second level, in the Departures Hall.

Smoking allowed areas

Please note that smoking in Bogota Airport is not allowed inside the terminals.

Smoking is only allowed to the designated areas outside the terminals. 


Avianca VIP Lounge (Star Alliance member): Domestic Terminal T1

Service hours: From 4.30 am to 11.30 pm.

Services: Work zone, common zone, rest area, coffee station and food and drinks area, snacks, drinks, WiFi, television, air conditioning, reading material and light food menu.

LATAM VIP Lounge (International)

Location: After the Duty Free, across from gates 34-35 in the international area. 

Service hours: From 2:30 am to 12:30 pm.

Services: Showers, ironing, shoe shine, reading material, buffet service cocktail type, business center, WiFi and cable TV.

Avianca VIP Lounge (Star Alliance member): International Terminal T1

Location: Next to Duty Free Zone, entering from the international food court.

Service hours: From 2:45 am to 11:00 p.m.

Services: Snacks, bebidas, WiFi, TV, games, AC, books, coffee station.

Purchase your pass to El Dorado Airport VIP lounges

Other Services 

- Bank branch
- Currency exchange
- VIP lounges
- First aid station
- Ground transportation
- Food, drink & retail concessions
- Duty-free shops
- Information counters
- Free WiFi connection 
- Baggage claim
- Baggage storage
- Wheel-chair renting service
- Smoking allowed areas
- Toilets
- Shops
- Hairdresser
- Library
- Police stations
- Immigration office